ESIC, in collaboration with the Ministry of Health and Family Welfare (MoHFW), Government of India, is providing free of cost medical consultation services to the beneficiaries of ESIC through the e-Sanjeevani App, from anywhere. E – Sanjeevani (OPD – Safe Home OPD) Tele – Counseling System is a citizen-friendly web-based app of MoHFW. It aims to provide healthcare services to patients through secure and structured video-based clinical consultations between a doctor in the hospital and a patient at home or from anywhere.

Now, ESI beneficiaries will be able to avail of benefits and get appointments with ESI doctors for video consultation. ESIC-eSanjeevani will also help the elderly or others to avail of follow-up teleconsultation services if the situation does not permit them to visit the ESI health center in person. In the current situation of COVID, this tool will also prove to be highly beneficial for the beneficiary to seek health advice without the need to personally visit an ESI health center.

Therefore, it is requested to disseminate this information to all the employees to avail the facility of online OPD teleconsultation from home/office

Salient features of this citizen friendly National OnlineOPD service (eSanjeevaniOPD) are:

1. Patient Registration
2. Token Generation
3. Queue Management
4. Audio-Video Consultation with a Doctor
5. ePrescription
6. SMS/Email Notifications
7. Serviced by State’s Doctors
8. Free Service
9. Fully Configurable (no. of daily slots, no. of doctors/clinics, waiting room slots, consultation time limit etc.)

Flow:

1. Registration
2. Token
3. Login
4. Wait
5. Consultation
6. ePrescription

1. Registration:
   1. User verifies his/her mobile no. using OTP
   2. Fills Patient Registration Form
   3. eSanjeevaniOPD assigns a Patient ID
2. Token:
   4. User requests a token for consultation
   5. Uploads health records, if any
   6. User receives Patient ID & Token through SMS
3. Login:
   7. Closer to the turn eSanjeevaniOPD sends a SMS notification asking user to login
   8. User logs in using Patient ID
   9. Patient enters the clinic and is placed at the end of the existing queue. If there is no queue you will be placed at serial no. 1
4. Wait:
   10. eSanjeevaniOPD assigns a doctor to the patient (time interval depends on the length of the queue)
   11. As the doctor is assigned to the patient “CALL NOW” button gets activated
   12. User is required to click “CALL NOW” button within 120 seconds*
   13. Upon clicking “CALL NOW” within 10 seconds the doctor shows up in video
5. Consultation:
   14. Patient consults the doctor
   15. During the consultation doctor has an access to the patient’s health records (if uploaded at v)
6. ePrescription:
   15. During the consultation, doctor prepares an electronic prescription (ePrescription)
   16. At the end of the consultation doctor sends the ePrescription and closes the call
   17. ePrescription shows up on patient’s end.
   18. Patient logs out after saving/printing the received ePrescription
   19. After the call eSanjeevaniOPD sends SMS notification to the patient with a link to download ePrescription

Other provisions:

1. eSanjeevaniOPD is yet a web-application, however, it’s development has been based on responsive web design approach. Hence eSanjeevaniOPD is expected to respond to the user’s behaviour and environment based on screen-size, platform and orientation. It is possible to use eSanjeevaniOPD on large screen tablets and smartphones.
2. For a smooth full-motion video consultation experience internet speed of at least 1Mbps is recommended.
3. Once registered patient’s name, age, gender, patient ID cannot be altered, however, patient can update email / mobile number and address
4. Every patient is assigned a unique 16 digit patient ID, it is generated using Luhn Algorithm (mod 10 algorithm).
5. Every consultation will be assigned a unique consultation number.
6. Patients residing in a particular State will get connected with one of doctors on the panel of doctors set up by the corresponding State’s health department.
7. If (at xi) patient misses to click “CALL NOW” in 120 seconds, eSanjeevaniOPD will move this patient few slots lower in waiting room queue and the patient next in queue will take the turn.
8. All tokens (used & unused) will expire at the end of the day.
9. For using the system again the user will need to follow same steps, registration form will show up auto filled with details existing in eSanjeevaniOPD, hence the user will upload health records if any and then generate token.

Link for app and online consultation

https://esanjeevaniopd.in/