The Employees’ Provident Fund Organisation (EPFO) is set to conduct its monthly Nidhi Aapke Nikat 2.0 camps across various districts in India on 29th July 2024. This initiative is part of EPFO’s ongoing efforts to enhance accessibility, service delivery, and stakeholder engagement.

Overview of Nidhi Aapke Nikat 2.0

Launched on 27th January 2023, Nidhi Aapke Nikat 2.0 is an upgraded version of EPFO’s outreach program aimed at providing a comprehensive platform for grievance redressal, information dissemination, and direct interaction with district-level authorities. Held on the 27th of every month, or the next working day if the 27th is a holiday, the program ensures that EPFO services reach even the remotest areas.

Key Objectives:

• Grievance Redressal: Immediate resolution of issues and registration of unresolved grievances for priority handling.
• Information Exchange: Direct interaction with district authorities and dissemination of the latest updates, policies, and benefits.
• Service Access: On-site assistance with online services like claim filing, status checking, and member detail updates.

Detailed Venue Information

The EPFO has strategically chosen venues for the camps to maximize accessibility and participation. Typically, these venues are large community halls or public buildings that can accommodate many participants.

Complete Venue List: For a detailed list of all venues across various districts, stakeholders are enclosed below.

Program Structure and Activities

1. Help Desks:
   • Each venue will have multiple help desks staffed by EPFO officials.
   • These desks will provide assistance with online services, claim filing, and updating member details.
2. Grievance Redressal:
   • On-the-spot resolution of grievances by EPFO officials.
   • Registration of unresolved grievances on the EPFO portal for prioritized resolution.
3. Information Sessions:
   • Informative sessions on the latest EPFO policies and benefits.
   • Interaction with district-level authorities for direct information exchange.
4. Digital Support:
   • Digital screens and posters displaying EPFO services and guidelines.
   • Availability of online tools for members to access EPFO services.

Expected Benefits and Impact

1. Increased Accessibility:

• The program ensures that EPFO services reach remote districts without EPFO offices, increasing accessibility for all stakeholders.

2. Efficient Service Delivery:

• Immediate grievance redressal and on-site assistance significantly improve the efficiency and effectiveness of service delivery.

3. Enhanced Public Satisfaction:

• Direct interaction with EPFO officials and district authorities enhances transparency, trust, and satisfaction among members.

4. Comprehensive Coverage:

• With over 500 districts covered, the program aims to provide seamless social security services across the country.

Participation and Support

EPFO has called upon all stakeholders, including employees, employers, and pensioners, to actively participate in these camps. District Collectors and local authorities have been instructed to provide full support to ensure the success of the outreach program. Members of the Central Board of Trustees (CBT) are also encouraged to participate and guide EPFO officials.

Conclusion

The Nidhi Aapke Nikat 2.0 camps on 29th July 2024 are a testament to EPFO’s commitment to enhancing service delivery and stakeholder engagement. By bringing EPFO services closer to the members, the program ensures that social security benefits are accessible to all, thereby promoting a more inclusive and efficient system.